224 East Montrose, BASS RIVER NS B0M 1B0 Mon - Fri (07:00 AM - 07:00 PM)
About Us
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About Us
From leak detection and pipe repairs to water heaters and full re-piping projects, we handle residential and light commercial plumbing with accuracy and care. Every job is assessed thoroughly to prevent recurring issues, not just patch them temporarily.
Frequently Asked Questions
Efficient HVAC systems are essential for comfort and energy control. We provide installation, maintenance, and repair for furnaces, air conditioning systems, and ventilation units—ensuring optimal performance and long-term reliability.
Contact Us
No vague estimates. No surprise charges. We provide clear explanations of the problem, outline your options, and deliver straightforward pricing before work begins. Our goal is informed decision-making, not pressure sales.
MEET THE FOUNDER & CEO
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Serving Atlantic Canada
Frequently Asked Questions
STILL NOT SURE?
Question 1: Do you offer instant estimates?
Yes. You can use the “Instant Estimate” tool on our website to receive a preliminary cost range based on the details you provide.
Question 2: Why might my final cost be higher than the instant estimate?
Rural service areas often require additional travel time, mileage, or access logistics. Unexpected conditions discovered on-site—such as outdated piping, limited access, or equipment needs—can also affect the final price.
Question 3: Can I book an appointment online?
Yes. The “Book an Appointment” option lets you choose a date and time that fits your schedule. Once submitted, you’ll receive a confirmation with any additional instructions.
Question 4: How far in advance should I book?
Availability depends on seasonal demand and travel distance. In most cases, booking a few days ahead is sufficient, but remote locations may require extra planning.
Question 5: Do you handle emergency plumbing calls?
Yes, but emergency availability varies by day and distance. Contact us through phone for the fastest response or submit an emergency instant estimate on our website. Need emergency help? CALL US!
Question 6: What areas do you service?
We cover surrounding rural communities within driving distance of our main office. If you’re unsure whether your address qualifies, use the contact form to check before booking or give us a call.
Question 7: What should I do before my appointment?
Clear access to the work area if possible and provide any relevant details (photos, previous repair notes, or symptoms - this can be done through the contact or instant estimate forms). This reduces on-site time and helps ensure accurate expectations.
Question 8: How do I request a review or leave feedback?
You can send general questions or comments through the “Contact Us” option below. We also follow up on completed jobs to gather feedback directly. If you recently had work done, please wait for our follow-up email before submitting a review so we can link your comments to the correct service record.
Question 9: What forms of payment do you accept?
We accept cash, checks, and major cards - as well as offer online payments through email or text. If you have a preferred payment method, confirm it during booking or through the contact form.
Question 10: Do you warranty your work?
Yes. Standard workmanship warranties apply to all completed jobs. Warranty length varies by service type and will be explained before the appointment is finalized.
CONTACT US
We'd love to hear from you
Privacy Policy & Terms of Service
Privacy Policy
Effective Date: 2026-03-02
Company Name: SUPER SCALE DIGITAL SOLUTIONS
1. Purpose
This Privacy Policy explains how we collect, use, disclose, and protect personal information under the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian laws. Our services focus on B2B marketing, lead generation, customer engagement, and communication services across Atlantic Canada.
2. Information We Collect
2.1 Business Contact Information
We may collect:
Name
Business email address
Business phone number
Company name
Job title
Business role or responsibilities
2.2 Client-Provided Customer Lists
Clients may provide contact lists containing personal information for marketing or customer outreach. These lists typically include:
Past customer names
Phone numbers
Email addresses
Interaction history or prior business relationship details
Clients must certify that all such contacts meet implied-consent rules under CASL (existing business relationship within the last two years).
2.3 Lead & Prospect Data
We collect publicly available business contact details for outreach, including data obtained from:
Business directories
Google Maps listings
Publicly posted contact details
2.4 Website and Form Submissions
We collect information submitted through online forms, including:
Contact details
Inquiry details
Consent status
IP address and submission timestamp
2.5 Usage Data
We collect analytics data such as:
IP address
Browser type
Device identifiers
Pages visited and timestamps
2.6 Communications Data
We retain records of:
Email exchanges
SMS/text interactions
Opt-in/opt-out status
Communication performance metrics
2.7 Payment Information
All payments are processed through Stripe.
We do not store financial information or credit card numbers. Stripe’s privacy policy applies to all transactions.
3. How We Use Information
We use collected information to:
Provide B2B lead generation, outreach, and marketing services
Execute promotional, informational, and transactional communications
Conduct cold outreach for our own business
Deliver customer engagement services on behalf of clients
Maintain consent records, opt-out lists, and A2P/SMS compliance
Operate CRM workflows, automation, and AI-assisted customer response mechanisms
Improve service performance and analytics
Process payments through Stripe
Comply with legal and regulatory requirements (PIPEDA, CASL, A2P/10DLC)
4. Legal Basis for Communications
4.1 Implied Consent (Client-Provided Lists)
For client customer lists, we rely on written certification from the client that:
Their list consists of past customers or individuals with whom they have had a business relationship within the last two years.
The contacts meet implied consent rules under CASL.
We do not independently verify the legal validity of the list.
4.2 Express Consent (New Leads)
For leads captured through our forms:
We obtain clear, express consent for communications.
Consent logs are stored within our CRM system.
4.3 Our Own Business Outreach
We conduct business-to-business outreach using publicly available business contact details.
Communications are limited to professional and business-related messages.
5. Use of AI and Automation
We may use automated systems, including AI-assisted responses, to manage communications such as:
Missed-call text-back
Customer follow-ups
Lead nurturing
Initial inquiry handling
Automated responses are used only for business-related communication.
6. Third-Party Service Providers
We use third-party services to operate our business, including:
CRM platform
Email and SMS delivery systems
Cloud storage and file management tools
Analytics platforms
Payment processor Stripe
These providers act as data processors and may store data in Canada or abroad.
7. Data Retention
We retain personal information:
As long as required to fulfill business purposes
As long as required by law or contractual agreements
Until clients request deletion of their customer data (where applicable)
8. Data Security
We use reasonable administrative, technical, and physical measures to protect data.
Temporary storage (e.g., email or cloud storage during onboarding) is limited to transitional use only.
9. Your Rights
Depending on jurisdiction, individuals may request:
Access to their personal information
Correction of inaccuracies
Withdrawal of consent
Deletion (where legally permitted)
Information about how their data is used
Requests may be submitted via [Email Address].
10. International Data Transfers
Some service providers may process information outside Canada.
Appropriate protections are maintained where required.
11. Children’s Privacy
Services are not directed to individuals under 18.
We do not knowingly collect personal information from minors.
12. Changes to This Policy
We may update this Privacy Policy at any time. Updates are effective upon posting.
13. Contact Information
SUPER SCALE DIGITAL SOLUTIONS
[email protected]
224 East Montrose RD, Nova Scotia, Canada
Terms of Service
Effective Date: 2026-03-02
1. Acceptance
By using our services, you agree to these Terms of Service.
2. Description of Services
We provide:
B2B lead generation
Customer engagement
Email and SMS marketing
Missed-call text-back
AI-assisted communication
Consultation and marketing support
CRM-based automation and communication workflows
3. Client Responsibilities
Clients agree to:
Provide accurate and lawful data
Ensure all customer contacts meet CASL implied-consent criteria
Respond to onboarding confirmation emails truthfully
Use the services in compliance with applicable laws
Not supply purchased or scraped lists
3.1 Consent Certification Requirement
Clients must certify in writing (email reply) that all provided contacts:
Are past customers, or
Have had a business relationship within the last two years,
and therefore meet CASL implied-consent rules.
3.2 Liability for Consent
Clients are fully responsible for ensuring their customer lists comply with CASL and PIPEDA.
We rely on client certification and do not independently verify consent.
4. Communications and Messaging
Clients authorize us to send:
Promotional messages
Appointment reminders
Customer engagement messages
Missed call responses
AI-assisted responses
on their behalf, as applicable.
Opt-out mechanisms are included in all electronic communications.
5. Payment Terms
All fees are billed on a monthly recurring basis.
Payments are processed through Stripe.
Service access may be suspended for overdue payments.
6. No Refund Policy
All fees are non-refundable under any circumstances.
This includes:
Partial months
Performance-related dissatisfaction
Early termination
Campaign results, outcomes, or response rates
Refunds may only occur in the case of billing errors, at our discretion.
7. Intellectual Property
All materials we create, including campaigns, templates, workflows, and automations, remain our property unless otherwise agreed in writing.
Clients receive a limited license to use them for their business.
8. Third-Party Services
We use third-party services for communication, CRM, analytics, and payment processing.
We are not responsible for outages or failures of third-party systems.
9. Limitation of Liability
To the maximum extent permitted by law:
We are not liable for indirect or consequential damages.
Total liability is limited to the fees paid in the last 30 days.
10. Indemnification
Clients agree to indemnify and hold us harmless from:
CASL violations resulting from inaccurate client-provided lists
Misuse of the services
Claims arising from client data or actions
11. Termination
We may terminate services for:
Nonpayment
Misuse
Compliance risks
Any breach of these terms
Clients may terminate at any time; payments already made are non-refundable.
12. Governing Law
These terms are governed by the laws of Canada (Federal) and applicable provincial laws in Atlantic Canada.
13. Changes to Terms
We may update these Terms at any time. Continued use of the service constitutes acceptance.
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Copyright © 2026. Super Scale. All Rights Reserved.
It is a long established fact that a reader will be distracted by the readable content of a
page when looking at its layout.
Copyright © 2026. Super Scale. All Rights Reserved.