224 East Montrose, Montrose NS B0M 1B0 Mon - Fri (07:00 AM - 07:00 PM)
About Us
Find out more about Super Scale Digital Solutions
About Us
Super Scale Digital Solutions brings practical marketing and automation experience to local service businesses looking to improve how they capture and manage leads. Our background includes building websites, creating social media campaigns, and developing automation systems that help businesses respond faster and convert more inquiries. By combining these skills, we focus on creating simple, effective systems that help service businesses keep up with incoming demand and operate more efficiently online.
Frequently Asked Questions
Understanding how automation and lead systems work is important before implementing them in your business. Our FAQ section answers common questions about how our tools operate, what kind of results businesses can expect, how systems are installed, and what the process looks like from start to finish.
Contact Us
Have questions about how these systems could work for your business? Reach out and we’ll walk you through the process. Whether you’re exploring automation for the first time or looking to improve how you currently handle leads, we’ll explain your options clearly and help you understand what the next steps would look like.
MEET THE FOUNDER & CEO
Hey, I'm Super Scale!
Super Scale Digital Solutions was built around a simple idea: growth systems should work together, not exist as disconnected tools. Many businesses invest in websites, social media, or advertising individually, but real results often come from how those pieces are structured and connected.
Our work has involved supporting both online and local businesses with a wide range of marketing and operational systems. This includes building websites, designing brand assets such as logos, banners, and business cards, creating intake forms and automation workflows, producing and editing video ads, writing ad scripts, developing animations, and organizing full marketing campaigns from concept to launch.
Beyond the digital side, we also look at how customers experience a business as a whole. That can include advising on store layout, lighting, staff interaction with customers, and how messaging is presented in physical locations. These decisions influence how people perceive a business and often play a significant role in whether a visitor becomes a customer.
Our approach is based on observing how people actually make buying decisions. Instead of focusing on isolated marketing tactics, we design systems around customer behavior—how people discover a business, how they evaluate it, and what encourages them to take action.
The goal is to create practical systems that help businesses capture attention, respond to inquiries efficiently, and convert more opportunities into real customers.
Experience working with both online brands and local brick-and-mortar businesses
Website design, digital assets, and brand materials (logos, banners, business cards)
Marketing content creation including video editing, scripts, and ad creatives
Lead capture systems such as intake forms, automation workflows, and follow-up tools
Planning and organizing full marketing campaigns from concept to launch
Practical insights on in-store experience including layout, lighting, and staff interaction
Strategies based on real customer behavior and buying psychology
Focus on building connected systems that support long-term business growth
Serving Atlantic Canada
Frequently Asked Questions
STILL NOT SURE?
What does Super Scale Digital Solutions actually do?
We build systems that help local businesses capture more leads and respond faster. This includes websites, forms, automated follow-ups, missed-call text-back systems, email campaigns, and other tools designed to turn inquiries into booked jobs.
Do I need technical knowledge to use these systems?
No. The systems are designed to run in the background with minimal involvement from your team. Once implemented, most automations operate automatically while you focus on running your business.
How do automated messages and follow-ups work?
When a customer contacts your business—through a call, form, or message—the system can automatically respond, acknowledge the inquiry, and guide the customer toward the next step. This reduces missed opportunities and improves response speed.
Do you use AI in your systems?
Yes, but only where it improves efficiency. AI-assisted tools may help handle initial inquiries, respond to missed calls, or assist with follow-ups while keeping communication professional and business-focused.
Will you run advertising campaigns for my business?
Advertising is only recommended once your lead systems are already working effectively. When a business is ready to grow and handle more jobs, targeted advertising campaigns can be used to increase demand in a controlled way.
Is my customer data kept private and secure?
Yes. We follow Canadian privacy regulations, including PIPEDA. Data is stored using secure systems and is only used for business communication and service delivery.
Can you contact my past customers for marketing?
Yes, but only if those contacts meet Canadian anti-spam rules. Clients must confirm that their customer lists consist of individuals who have had a business relationship within the last two years, meeting CASL implied-consent requirements.
How are payments handled?
All payments are processed securely through Stripe. We do not store payment or credit card information on our systems.
What happens if I want to stop using the service?
You can terminate services at any time. Since services operate on a monthly billing structure and setup work is performed upfront, payments already made are non-refundable.
How do I get started?
The first step is booking a discovery call. During this call, we review how leads currently come into your business and determine whether automation or system improvements could help improve your lead flow.
CONTACT US
We'd love to hear from you
Privacy Policy & Terms of Service
Privacy Policy
Effective Date: 2026-03-02
Company Name: SUPER SCALE DIGITAL SOLUTIONS
Purpose
This Privacy Policy explains how we collect, use, disclose, and protect personal information under the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian laws. Our services focus on B2B marketing, lead generation, customer engagement, and communication services across Atlantic Canada.
Information We Collect
2.1 Business Contact Information
We may collect:
Name
Business email address
Business phone number
Company name
Job title
Business role or responsibilities
2.2 Client-Provided Customer Lists
Clients may provide contact lists containing personal information for marketing or customer outreach. These lists typically include:
Past customer names
Phone numbers
Email addresses
Interaction history or prior business relationship details
Clients must certify that all such contacts meet implied-consent rules under CASL (existing business relationship within the last two years).
2.3 Lead & Prospect Data
We collect publicly available business contact details for outreach, including data obtained from:
Business directories
Google Maps listings
Publicly posted contact details
2.4 Website and Form Submissions
We collect information submitted through online forms, including:
Contact details
Inquiry details
Consent status
IP address and submission timestamp
2.5 Usage Data
We collect analytics data such as:
IP address
Browser type
Device identifiers
Pages visited and timestamps
2.6 Communications Data
We retain records of:
Email exchanges
SMS/text interactions
Opt-in/opt-out status
Communication performance metrics
2.7 Payment Information
All payments are processed through Stripe.
We do not store financial information or credit card numbers. Stripe’s privacy policy applies to all transactions.
How We Use Information
We use collected information to:
Provide B2B lead generation, outreach, and marketing services
Execute promotional, informational, and transactional communications
Conduct cold outreach for our own business
Deliver customer engagement services on behalf of clients
Maintain consent records, opt-out lists, and SMS/A2P compliance
Operate CRM workflows, automation, and AI-assisted customer response mechanisms
Improve service performance and analytics
Process payments through Stripe
Comply with legal and regulatory requirements (PIPEDA, CASL, A2P/10DLC)
Legal Basis for Communications
4.1 Implied Consent (Client-Provided Lists)
For client customer lists, we rely on written certification from the client that:
Their list consists of past customers or individuals with whom they have had a business relationship within the last two years.
The contacts meet implied consent rules under CASL.
We do not independently verify the legal validity of the list.
4.2 Express Consent (New Leads)
For leads captured through our forms:
We obtain clear, express consent for communications where required.
Consent logs may be stored within our CRM system including timestamp, IP address, and consent status.
4.3 Our Own Business Outreach
We conduct business-to-business outreach using publicly available business contact details. Communications are limited to professional and business-related messages.
SMS Communications and Consent
Users may opt in to receive SMS or text communications from Super Scale Digital Solutions by submitting a form on our website and providing express consent where applicable through an optional checkbox.
SMS messages may include:
Appointment confirmations
Appointment reminders
Service updates
Marketing communications where express consent has been provided
Message frequency may vary depending on the interaction or services requested. Message and data rates may apply.
Users may opt out of SMS communications at any time by replying STOP to any message received. Users may request assistance by replying HELP or by contacting us using the information provided in this policy.
Consent records may be retained within our systems to maintain regulatory compliance.
Use of AI and Automation
We may use automated systems, including AI-assisted responses, to manage communications such as:
Missed-call text-back
Customer follow-ups
Lead nurturing
Initial inquiry handling
Automated responses are used only for business-related communication.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality, analyze website traffic, and understand user behavior.
Cookies and tracking technologies may collect information such as:
IP address
browser type
device identifiers
pages visited
timestamps
These technologies help us improve website performance, measure marketing effectiveness, and enhance user experience.
Users may disable cookies through their browser settings; however, some features of the website may not function properly if cookies are disabled.
We may use analytics or tracking tools provided by third-party service providers to help us understand how visitors interact with our website.
Third-Party Service Providers
We use third-party services to operate our business, including:
CRM platform
Email and SMS delivery systems
Cloud storage and file management tools
Analytics platforms
Payment processor Stripe
These providers act as data processors and may store data in Canada or abroad.
Mobile Information Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All SMS consent and opt-in data will remain confidential and will not be shared, sold, rented, or distributed to third parties.
Mobile information may only be shared with service providers required to deliver messaging services, such as SMS delivery platforms, and only for the purpose of providing those services.
Data Retention
We retain personal information:
As long as required to fulfill business purposes
As long as required by law or contractual agreements
Until clients request deletion of their customer data (where applicable)
Data Security
We use reasonable administrative, technical, and physical measures to protect data. Temporary storage (e.g., email or cloud storage during onboarding) is limited to transitional use only.
Your Rights
Depending on jurisdiction, individuals may request:
Access to their personal information
Correction of inaccuracies
Withdrawal of consent
Deletion (where legally permitted)
Information about how their data is used
Requests may be submitted via [email protected].
International Data Transfers
Some service providers may process information outside Canada. Appropriate protections are maintained where required.
Children’s Privacy
Services are not directed to individuals under 18. We do not knowingly collect personal information from minors.
Changes to This Policy
We may update this Privacy Policy at any time. Updates are effective upon posting.
Contact Information
SUPER SCALE DIGITAL SOLUTIONS
[email protected]
224 East Montrose RD, Nova Scotia, Canada
+(1) 236 882-5278
Terms of Service
Effective Date: 2026-03-02
1. Acceptance
By using our services, you agree to these Terms of Service.
1.1 Minimum Age Requirement
Our services are intended only for individuals who are at least 18 years of age. By accessing or using our services, you represent and warrant that you are at least 18 years old.
If you are using our services on behalf of a business or organization, you confirm that you are authorized to agree to these Terms of Service on behalf of that entity.
2. Description of Services
We provide:
B2B lead generation
Customer engagement
Email and SMS marketing
Missed-call text-back
AI-assisted communication
Consultation and marketing support
CRM-based automation and communication workflows
3. Client Responsibilities
Clients agree to:
Provide accurate and lawful data
Ensure all customer contacts meet CASL implied-consent criteria
Respond to onboarding confirmation emails truthfully
Use the services in compliance with applicable laws
Not supply purchased or scraped lists
3.1 Consent Certification Requirement
Clients must certify in writing (email reply) that all provided contacts:
Are past customers, or
Have had a business relationship within the last two years,
and therefore meet CASL implied-consent rules.
3.2 Liability for Consent
Clients are fully responsible for ensuring their customer lists comply with CASL and PIPEDA.
We rely on client certification and do not independently verify consent.
4. Communications and Messaging
Clients authorize us to send:
Promotional messages
Appointment reminders
Customer engagement messages
Missed call responses
AI-assisted responses
on their behalf, as applicable.
Opt-out mechanisms are included in all electronic communications.
4.1 Carrier Liability Disclaimer
SMS and mobile messaging services are provided through third-party wireless carriers and messaging platforms. Message delivery is subject to the effective transmission of the user's mobile carrier network.
Carriers are not liable for delayed, undelivered, or misdirected messages. SUPER SCALE DIGITAL SOLUTIONS is not responsible for messaging delays or failures caused by mobile carriers, network outages, or third-party service providers.
Message and data rates may apply depending on the recipient's mobile carrier plan.
5. Payment Terms
All fees are billed on a monthly recurring basis.
Payments are processed through Stripe.
Service access may be suspended for overdue payments.
6. No Refund Policy
All fees are non-refundable under any circumstances.
This includes:
Partial months
Performance-related dissatisfaction
Early termination
Campaign results, outcomes, or response rates
Refunds may only occur in the case of billing errors, at our discretion.
7. Intellectual Property
All materials we create, including campaigns, templates, workflows, and automations, remain our property unless otherwise agreed in writing.
Clients receive a limited license to use them for their business.
8. Third-Party Services
We use third-party services for communication, CRM, analytics, and payment processing.
We are not responsible for outages or failures of third-party systems.
9. Limitation of Liability
To the maximum extent permitted by law:
We are not liable for indirect or consequential damages.
Total liability is limited to the fees paid in the last 30 days.
10. Indemnification
Clients agree to indemnify and hold us harmless from:
CASL violations resulting from inaccurate client-provided lists
Misuse of the services
Claims arising from client data or actions
11. Termination
We may terminate services for:
Nonpayment
Misuse
Compliance risks
Any breach of these terms
Clients may terminate at any time; payments already made are non-refundable.
12. Governing Law
These terms are governed by the laws of Canada (Federal) and applicable provincial laws in Atlantic Canada.
13. Changes to Terms
We may update these Terms at any time. Continued use of the service constitutes acceptance.
Copyright © 2026. Super Scale. All Rights Reserved.
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Copyright © 2026. Super Scale. All Rights Reserved.